开业优惠!

FAQs

Q1. 如何购买商品?How to purchase goods?
Q2. 有哪些支付方式? How do I pay for the order?
Q3. 如何完成在线支付? How to do online payment?
Q4. 我可以付现金么? Can I pay by cash?
Q5. 有哪些取货方式? How do I get my order?
Q6. 我可以亲自到商店取货么? Can I walk in to get my order?
Q7. 上门取货有什么优势? What are the advantages of walking in to get the order?
Q8. 哪些地区可以送货上门? Where do you deliver to?
Q9. 送货上门如何收费? How much does the delivery service cost?
Q10. 怎样可以享受免费送货? How can I get free delivery?
Q11. 免费送货范围? Where does free delivery service apply to?
Q12. 我多久能够收到货品? How long can I receive my order?
Q13. 我选购的商品缺货怎么办? What if the product(s) I bought out of stock?
Q14. 如何兑现并使用我的礼券? How to redeem and use my gift card?
Q15. 我喜欢的商品你们商店没有怎么办? What if the product I like doesn't exist in the store?
Q16. 我怎样联系你们? How can I get in touch with you?

Q1. 如何购买商品? How to purchase goods?

第1步:在线选购商品 / STEP 1: Shop online

STEP 1: Shop Online
任意在超华线上中国超市选购您喜欢的商品至购物车。
Surf the online shop and choose whatever you like and just put into your cart.

第2步:结账时输入优惠代码 / STEP 2: Enter the Voucher Code when check out

Click on the Check Out link

1. 点击"结账"链接
1.Click on the "CheckOut" Link


2. 确认您的收货地址,并选择您的收货方式。
2. Confirm your shipping address and choose the shipping method you prefer.


3. 确认您的账单地址,填入优惠券代码至相应位置。
3. Confirm your billing address, type in your Voucher Code.


4. 最后确认您的收货地址及账单地址,并确认您的订单。
4. Confirm again your shipping address and billing address, and then confirm the order.


5. 填入您的银行卡信息,完成付款。
5. Fill in the form with your bank card information and complete the payment.

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Q2. 有哪些支付方式? How do I pay for the order?

我们目前提供在线信用卡/借记卡付款和现金支付服务,用户可通过填写银行卡信息完成在线付款操作或在收货时通过现金支付。
We now provide Credit/Debit Card payment via Barclaycard's secure server and Cash on Delivery service.

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Q3. 如何完成在线支付? How to do online payment?

在线支付太麻烦?NO!本店在线支付系统采用Barclay银行在线支付平台,支持Visa/Visa Debit/MasterCard/JCB/Maestro/Electron卡支付,支持国内信用卡(Visa/MasterCard)支付。您只需填入卡号,有效日期和卡背面3位安全码即可完成付款。如您的银行卡开通了网上银行业务,系统会自动转向您所属银行的密码验证页面,输入您的网上银行密码完成付款操作。
To complete online payment, you just need to select your card type and then enter your bank card number, expiry date, and card sucurity code. Some bank card will automatically redirected to their Internet banking password verification page, type in your online payment password. That's it!

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Q4. 我可以付现金么? Can I pay by cash?

可以,我们目前提供货到现金支付服务,客户可在收货时用现金支付。但如您订购某些商品(生日蛋糕、海鲜等)时,我们只提供在线付款操作,您只能通过在线支付。
Yes, you can. We now provide Cash on Delivery service, you can choose to pay cash when delivery. However, if your order contains pre-order items (e.g. birthday cake, fresh seafood, etc), your order can only be paid by Credit/Debit Card payment via Barclaycard's secure server.

要使用现金付款服务,请在结账的第2步——“付款方式”页面选择"现金付款"选项(如上图),然后点击"继续结账"
In order to use cash payment, select "Cash on Delivery" on "Payment Method - Step 2" page (as shown above).

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Q5. 有哪些取货方式? How do I get my order?

我们目前提供送货上门和上门自取服务。您可根据您的需要自行选择。
We provide delivery and store pickup services. You can choose when checkout.

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Q6. 我可以亲自到商店取货么? Can I walk in to get my order?

可以。我们提供到店自取服务。我们建议您到店取货前与我们联系预约取货时间,以便我们为您提前准货。
Yes, you can. You will be suggested to arrange a pickup time in advance so that we may prepare your order in advance.

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Q7. 上门取货有什么优势? What's the advantage of store pickup?

上门自取可以给您更多自由,节省您的时间。
Store pickup gives you more flexibility, and also could save your time.

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Q8. 哪些地区可以送货上门? Where do you deliver to?

我们提供到利物浦所有地区的送货上门服务,具体范围见下表。
We provide delivery seivice to Liverpool address, see below.

利物浦地区
Liverpool Address
L1,L2,L3,L4,L5,L6,L7,L8,L9,
L10,L11,L12,L13,L14,L15,L16, L17,L18,L19,
L20,L21,L22,L23, L24,L25,L26,L27,L28,L29,
L30, L31,L32,L33,L34,L35,L36,L37,L38, L39,
L40,L69,L70
非利物浦地区
Non-Liverpool Address
不提供
Not Available

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Q9. 送货上门如何收费? How much does the delivery service cost?

消费满£30.00
Spend £30.00 or more
免费送货上门
Free Delivery
消费未满£30.00
Less than £30.00
收取£4.00送货费
£4.00 delivery charge

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Q10. 怎样可以享受免费送货? How can I get free delivery?

消费满£30.00
Spend £30.00 or more
免费送货上门
Free Delivery
消费未满£30.00
Less than £30.00
收取£4.00送货费
£4.00 delivery charge

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Q11. 免费送货范围? Where does free delivery service apply to?

利物浦地区
Liverpool Address
L1,L2,L3,L4,L5,L6,L7,L8,L9,
L10,L11,L12,L13,L14,L15,L16, L17,L18,L19,
L20,L21,L22,L23, L24,L25,L26,L27,L28,L29,
L30, L31,L32,L33,L34,L35,L36,L37,L38, L39,
L40,L69,L70

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Q12. 我多久能够收到货品? How long can I receive my order?

我们的派送人员会在每日的17:00 - 19:00间进行派送。
Our delivery staff will deliver your order everyday between 17:00-19:00.

我们的工作人员会在收到您订单的24小时内处理订单,然后根据库存情况与您安排送货时间。正常情况下,订单会在48小时内到达您手上。
We will process your order within 24hrs after the order has been placed. Then we would contact you to arrange a delivery time based on the stock status. Normally, you would receive your order within 48hrs.

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Q13. 我选购的商品缺货怎么办? What if the product(s) I bought out of stock?

我们的工作人员将第一时间联系您,提供您解决方案。一般情况下,如您选择“货到付款”,我们将把缺货的商品价格从您的账单中扣除;如果您已经在线付款,我们将退还相应金额到您在超华线上超市的账户上,这笔退款将以礼券的形式退还给您,您体操作点击这里。
We will contact you at once and try to provide you a solution. Normally, if you choose "Cash on Delivery", the corresponding amount will be reduced from your bill. If you have already paid online, we will refund the corresponding money to your account as a gift card at Chiu Wah Online Supermarket. Click here to learn how to redeem your refund.

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Q14. 如何兑现并使用我的礼券? How to redeem and use my Gift Certificate?

若您有退款的物品,相应的款项会以礼券的形式返还给您。礼券必须先兑现才能自由使用。您的电子邮箱地址将收到如下图所示礼券邮件。
The Gift Certificate must be redeemed before using. Once the Gift Certificate is sent, you will receive an email as shown below.

点击红框所示链接,浏览器打开超华线上超市登陆界面,如下图。
Click the link shown in the red box, the Internet Browser will redirected to Chiu Wah Online Supermarket website and ask you to log in as shown below.

登陆后完成兑现操作,相应金额进入您的账户,如下图。
After you log in, the corresponding amount will be transfered into your account as shown below.

在您购物付款时,您将看到如图所示区域显示您账户礼券余额及输入您本次购物想要使用的金额。
Then when you shop next time at the payment page, you may see the area shown in red box below telling the account balance and amount to be used this time.

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Q15. 我喜欢的商品你们商店没有怎么办? What if the product I like doesn't exist in the store?

我们欢迎您将您喜欢的而我们商店暂无的商品告诉我们,我们将尽我们最大的努力完善我们的服务。您可以给我们留言
We will be greateful if you tell us about the product you like yet we don't have. We will do our best to optimize our service. You may contact us

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Q16. 我怎样联系你们? How can I get in touch with you?

我们的联系方式:
Our Contact:

Chiu Wah Ltd ( Dales Cash & Carry) 
Address: 325 Prescot Road, Liverpool, L13 3AT 
Tel: 0044-(0)151 220 4341 
Fax: 0044-(0)151 228 2145
E-mail: info@chungwang.co.uk 

给我们留言/Contact Us

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