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Conditions of Use

This Statement outlines the terms and conditions governing all sales and purchases made through this website. By accessing, browsing and/or using this website you acknowledge that you have read, understood and agree to be bound by these terms and to comply with all applicable laws and regulations. If you do not agree with these terms, do not use this site.

CONTRACT
Once you have placed an order for goods we shall send an automated response e-mail to you as an order confirmation acknowledgement of the request ("Acknowledgement"). This Acknowledgement does not indicate acceptance of your order by us simply that we have received it. Following production of the Acknowledgement, we shall process the order and the order shall be accepted by us sending you a second email detailing the goods and delivery provisions (the "Acceptance"). We can amend or cancel an order up to Acceptance of the order. We reserve the right to refuse any order without reason up until Acceptance of the order. Ownership of the goods shall only pass to you on delivery of the goods.

PRODUCT
We will use our reasonable endeavours to ensure that all products are available. However, products are displayed on this website subject to availability.

PRICING
The prices of goods shown on the website are inclusive of any VAT which may apply and exclusive of any handling or delivery charges. Were applicable postage and handling costs will be calculated when completing the order. All prices quoted are subject to change at any time at the discretion of 超华线上中国超市,CHIU WAH LTD ONLINE SHOP. All prices are quoted in United Kingdom GBP. 超华线上中国超市,CHIU WAH LTD ONLINE SHOP reserves the right to reject any orders which include incorrect prices which may occur due to data entry errors, code errors, hacking, incorrect pricing provided by manufacturer, translation errors etc.

PAYMENT
Payment can be made using Cash, Credit or Debit card. We do not accept payment by cheque or postal order.

SHIPPING
While we make every effort to deliver the goods in accordance with stated delivery dates you should note that we do not guarantee the time or date of despatch. We are not responsible for delays caused by matters beyond our reasonable control and cannot be held liable for any loss, damage or expense resulting from any delay in delivery. The goods will be deemed to have been delivered in accordance with our obligations if they are delivered to the specified address and a receipt is signed by someone at the said address.

Please check your delivery address carefully as we will not be responsible for delivery to an incorrect address. The customer shall be responsible for the cost to resend a parcel that is returned because of an incorrect address. While we make every effort to deliver the goods, we cannot be held responsible for failed deliveries. Parcel that are returned due to failed delivery will be refunded minus the cost of shipping.

ONCE YOUR ORDER HAS BEEN SHIPPED YOU ARE NOT ABLE TO CANCEL YOUR ORDER.

RETURNS POLICY
If your order has been despatched but has not been delivered, you may cancel the order by e-mail. The goods will be returned to us by our carrier. You remain responsible for the delivery charge and this will be deducted from your payment before payment is refunded. Once you receive delivery of the goods, you have 7 working days cooling off period. During this period, you may cancel all or part of your order after the goods have been delivered to you subject to the following:

1. E-mail us with your Order Reference Number within 7 working days of receipt of the goods and specify the items you wish to cancel. We will provide you with a Returns Authorisation Number.

2. All goods must be returned in their original, unopened and unused condition together with their original packaging.

3. Goods must be returned to us within 7 days through our carrier who will contact you to make arrangements. Alternatively, you may return goods, at your own cost, to us at 超华线上中国超市,CHIU WAH LTD ONLINE SHOP.

You cannot make a return without a Returns Authorisation Number. You are liable for the original delivery charge and the re-delivery charge and we reserve the right to deduct these from your payment or to recover the same from you. If you do not return the goods to us after cancellation, we reserve the right to collect the goods from you and charge you direct costs of recovery. Please allow 30 days from the date of cancellation for the refund to be issued provided that you return the goods to us within 7 days of the date of cancellation. We reserve the right to refuse a return or refund if you fail to comply with the above terms.

DAMAGED GOODS
If an item received is either damaged or faulty, you may return the item by submitting a return claim to 超华线上中国超市,CHIU WAH LTD ONLINE SHOP within 7 days from date of receipt of the item.

Email details of your claim, including photo if possible to support@chungwang.co.uk. The following options will then be made available:

1. Replacement: If possible, a replacement will be sent, subject to availability.
2. Credit: If no replacement is available, a credit will be offered to the full amount of the purchase price.
3. Refund: If a refund is required, it will be provided according to the original payment (i.e. if payment was made on Visa, the visa will be credited. If the item was purchased by direct credit, the debited account shall be credited).

In the event of perishable items, you must notify us as soon as possible. We reserve the right to refuse a refund if the damage or defect is caused by you. Returns are not accepted due to a change of mind, so please choose carefully.

LICENSE AND SITE ACCESS
Access to the 超华线上中国超市,CHIU WAH LTD ONLINE SHOP website is granted only for the purpose of accessing the products offered. Under no circumstances may any individual alter any part of the website. No part of this website may be reproduced for any reason, nor may any parts of the website be displayed anywhere else outside of this website unless written permission has been granted by 超华线上中国超市,CHIU WAH LTD ONLINE SHOP. You are granted access to 超华线上中国超市,CHIU WAH LTD ONLINE SHOP website under the condition that you will not interfere, or attempt to interfere with any of the content.

LIMITATION OF LIABILITY
UNDER NO CIRCUMSTANCES, INCLUDING, BUT NOT LIMITED TO, NEGLIGENCE, SHALL 超华线上中国超市,CHIU WAH LTD ONLINE SHOPBE LIABLE FOR ANY DIRECT, INDIRECT, SPECIAL, INCIDENTAL OR CONSEQUENTIAL DAMAGES, INCLUDING, BUT NOT LIMITED TO, LOSS OF DATA OR PROFIT, ARISING OUT OF THE USE, OR THE INABILITY TO USE, THE MATERIALS ON THIS SITE. IF YOUR USE OF MATERIALS FROM THIS SITE RESULTS IN THE NEED FOR SERVICING, REPAIR OR CORRECTION OF EQUIPMENT OR DATA, YOU ASSUME ANY COSTS THEREOF.

LAW AND JURISDICTION
These Terms and any matter relating to this Site will be governed by United Kingdom law and the United Kingdom courts shall have non-exclusive jurisdiction in respect of them.

COPYRIGHT
All content on this site, such as text, graphics, logos, button icons, images, audio clips, digital downloads, art works, products and data compilations is the property of 超华线上中国超市,CHIU WAH LTD ONLINE SHOPand protected by United Kingdom and International copyright laws.

No part of this website may be reproduced without the express, written permission of 超华线上中国超市,CHIU WAH LTD ONLINE SHOP.
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